Local moves can be just as difficult as long distance moves, but Proline Moving and Storage's experience makes it all look easy.GET FREE QUOTE
With locations in Austin, Dallas, and Houston, Proline Moving and Storage can make your long distance happen easily and affordably!!GET FREE QUOTE
To start your claim/complaint process, please log on to www.MovingClaims.net. When entering our site, click on the FILE YOUR MOVING CLAIM / COMPLAINT tab and register your claim information. Please have your full name as it appears on the bill of lading (Contract), the legal name of your service provider (Moving Company), your order number or move confirmation number, an email address, and a valid phone number where we can contact you.
Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation. If you need to contact us via phone, feel free to call us at 1-800-513-6060 - Mon-Fri 9 AM-5 PM; Eastern Standard Time.
Filing Limitations: A claim for Loss, Damage, Delay or Overcharge must be filed in writing or electronically with your carrier (through us) within 9 months of delivery for international or interstate moves or within approx. 15-90 days for local or intrastate moves depending on your local state regulations. You MUST check on the back of your Bill of Lading for the correct time limit to file a claim or you may contact your carrier directly to inquire about the time limit. Federal regulations allow up to 120 days for claims to be offered settlements or denied. If the investigation of a claim requires additional time beyond the 120 days, an extension notice must be provided every 60 consecutive days, until a claim settlement has been offered or denied in writing to the customer.
MovingClaims.net allows a claim to be filed only once. No additions will be accepted at a later time than the date your claim has been received in our office or posted online. Please make sure to inspect your shipment properly prior to filing your claim so that all items may be included. Please make copies of all documents mailed to MovingClaims.net. We will not be able to send any documents back to you.
Dispute Process: If you are not satisfied with the settlement offer made by MovingClaims.net on behalf of your carrier, you must send your dispute in writing to Legal@MovingClaims.net or you may mail your dispute along with any supporting documents to:
P.O. Box 630686
Miami, FL 33163
A Dispute Receipt Acknowledgement will be sent to your email on file or via mail. At that point, your file will be reviewed by a senior adjuster. If any adjustments are due, or if no adjustments can be offered, you will be notified in writing. If MovingClaims.net final resolution is not accepted you may request to proceed with Arbitration.
Arbitration program: All customers have the option to request arbitration through your carrier’s Dispute Settlement & Arbitration Program. Since MovingClaims.net is a third party claims company, the specific details of your carrier’s Arbitration Program are different and will be provided upon request and once the claim process is completed as required by law.
All carriers have the right to try and settle a claim directly with their customers prior to proceeding with arbitration. Unless a claim has been filed and a resolution has been offered, no arbitration can be offered.
|Talk freely to your children about the move|
|Keep your normal routine when possible|
|Keep familiar items such as toys, books, blankets and teddy bears|
|Update Your Pet’s Tags and make copies|
|Ask for Veterinary Records. Keep hardcopy and softcopy|
|Keep Medications and Food on Hand|
|Get rid of anything you aren’t bringing|
|Find out where to dispose of household chemicals|
|Make a list of everything you’re bringing|
|First and Lasts|
|Pack the kitchen first, it's actually the most complicated room to pack|
|Don’t clean as you go|
|Once everything is moved into the new house, unpack the bedroom first|
Thank you for considering Proline Moving and Storage your best choice for long distance moving and storage. Moving is our specialty, service is our guarantee. We serve the Dallas-Ft Worth Metroplex with major locations also in Austin, Chicago, Dallas, Green Bay, Houston, Indianapolis, Madison and Milwaukee. So, whether you’re moving across the country or across town. We specialize in long distance moves and take pride in all the services we provide. "We get it done so you don't have to!"
We’re here to do whatever you need to make the move as smooth and hassle-free as possible. We’re a full service moving companies committed to professional service during what can be a stressful time for many people.
We’re known for punctuality, reliability and all around great service. Call us the next time you’re ready to move … we’ve put together a complimentary moving checklist that will make finding things a breeze at your new location…as well as making sure nothing was left behind. Click here to view and print it.
Thanks again for considering Proline Moving and Storage We look forward to the opportunity to serve your moving and storage needs!